Shipping and Delivery Policy

At PolkaDot Chocolate, we prioritize your satisfaction from browsing to delivery. Here’s what you need to know about our shipping and delivery process:

1. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days after placement.
  • During peak seasons or promotional periods, processing times may be slightly longer, but we always strive for prompt delivery.

2. Shipping Methods and Costs:

  • Enjoy complimentary Free Shipping for all orders within the United States.
  • For international orders, a flat rate of $25 will be applied at checkout.
  • Customers can select their preferred shipping method during checkout, with options for expedited shipping available for faster delivery.

3. Estimated Delivery Times:

  • Domestic orders within the United States typically arrive within 3-5 business days with free standard shipping, and can take a lesser time, usually between 1-3 days for expedited shipping. Note that a flat rate applies for expedited shipping and will be calculated at checkout.

4. Order Tracking:

  • Upon shipment, you’ll receive a confirmation email with tracking information.
  • Track your order’s status using the provided tracking number through our website or the carrier’s site.

5. Shipping Restrictions:

  • We ship to addresses within the United States and select international destinations.
  • Some products may have shipping restrictions due to perishable nature or local regulations.

6. Shipping Partners:

  • We collaborate with trusted shipping partners to ensure timely and secure delivery of your order.

7. Shipping Updates and Communication:

  • Stay informed throughout the shipping process with updates on order status and delivery information.

8. Shipping Charges and Taxes:

  • Shipping charges are based on order weight and destination.
  • International orders may incur additional taxes, customs duties, and fees imposed by destination countries, the recipient’s responsibility.

9. Shipping Address:

  • Provide an accurate and complete shipping address during checkout.
  • We’re not liable for orders shipped to incorrectly provided addresses.

10. Cancellations:

Orders can be canceled within 24 hours of placement. Contact us immediately to request a cancellation.

11. Damaged Products:

In the unlikely event of damaged products upon arrival, please contact us with photo evidence within 48 hours for assistance.

12. Order Cut-off Time:

Orders placed after 12:00pm on weekends will be processed the next business day.

13. Change of Address:

Notify us of any address changes before shipping to ensure accurate delivery. We recommend you notify us within 24 hours of placing your order.

14. Transit/Handling:

While we strive for prompt delivery, transit times may vary depending on carrier handling and external factors.

15. Contact Information

For any inquiries or assistance regarding shipping and delivery, please contact us:

Your satisfaction is our priority at PolkaDot Chocolate.